Shipping & Returns
Due to the nature of personal commissions, we are only able to cancel and refund orders before they have been produced. Once your design has been confirmed by you, and started, full refund will not be possible. However a partial refund may be possible dependant on the time of cancellation.
If you wish to cancel your order, please complete the contact us form
I Have A Damaged Item What Shall I Do?
We always endeavor to ensure your order is received safely. However, on rare occasions a product my be damaged during shipping.
Please be advised to check the package thoroughly before signing, as once you delivery has been signed for, it will be impossible to apply for a refund.
If you have received a damaged product, please complete the contact us form with a brief description of the damage.
How do I return my item to you?
All goods that have been personalised, bespoke or made to your specific requirements and perishable products are non-refundable, unless damaged or faulty. Your statutory rights are not affected.